CPA now allows more than 10% cancellation fee

Cellphone operators in South Africa are successfully persuading the government to make changes in the recently introduced Consumer Protection Act, particularly on the cancellation of contracts, The New Age can reveal.

The new law had been criticised by some sectors due to the powers it gives consumers. Operators in particular felt that the proposed regulation on cancellation fees of contracts, which was pegged at 10% of the contract value, didn’t make business sense for them.

via Government backs down on contracts | The New Age Online

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